Time-out period

PartyPoker customers can take a break from gaming at any time. These breaks can be selected for 1 day, 1 week, 1 month, 2 months, or 3 months. Once the time-out period expires, the account will reopen automatically.

Self-exclusion

Self-exclusion involves a joint commitment from the customer and us. We will take reasonable steps to prevent the customer from re-opening their account or opening new accounts. However, during the period of self- exclusion; the customer must not attempt to re-open their account nor try to open new accounts.

Self-exclusion periods can have a minimum duration of 6 months up to 5 years. Once the minimum period expires, the account will not reopen automatically.

Please note that once self-exclusion is activated, the customer will be logged out of their account automatically, and they will not be able to login in for the duration of their exclusion.

Please note that during a time-out or self-exclusion period, customers will not be able to deposit funds or play. Also, they will be excluded from targeted commercial communication.

To set up a time-out period or to self-exclude, please click here.

Parental control software like Cybersitter and NetNanny can also be used to block access to gambling sites.

Alongside our self-exclusion program, a province-wide program is available through BetGuard.

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure.

BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with us.

BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free).

This page was last reviewed and updated: April 2026